Options. a month ago. Web Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. I can't do this. Hi Sabrina Two weeks ago child/web safe was working fine, but only a week ago everything stopped, even blocking websites manually stopped, - 5395816. r. Virgin Media Security is a top of the range internet security package that helps keep you and your family safe and secure online. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsQuickStart, set up and connections. co. I'm having the exact same issue. Then from the device on which you use the VPN try manually setting the DNS to Quad9 or something similar; Web Safe protection will no longer apply to this device. Login in the the Virgin Media online account and try the to enable websafe. It’s easy to turn on. thank you for steering me in the right direction with the forum. This problem has been running for over 2 months now. 220. Solved: Hi, I can't seem to turn on Web Safe. Apply the Public DNS to the computer / device / your own Router i. VPNs we tested to unblock various forbidden resources. 0 Kudos. Thank you for your post and welcome to our community. 168. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 11 March 2014 at 10:05PM edited 11 March 2014 at 10:13PM. I am more than happy to take a look into this for you. My Virgin Media App. With Child Safe stuck ON expect errors or unexplained failures with Teleconf Calls. These blocks usually come from a false alarm on a domain that was purchased, misused, and then repurchased from another user, or a false claim on this. We created Web Safe for our customers to make browsing safety a no-brainer. Security matters. QuickStart, set up and connections. I’m sorry to hear of the issues that you’re having with your web safe and child safe settings at the moment. Calls to 159 will be charged at the usual national rate call, which is usually included in your mobile package’s minutes. Virgin Fibre Areas only. Networking and WiFi. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Set the vpn to port 80 or 443 - these are the ports that 99% of all traffic goes through so they don't block them. It's been on since the start. 9. I did try to access a restricted site over the WIFI and. 100 nslookup protonvpn. Log in to My Virgin Media. Child safe is switched on but has stopped blocking adult sites (it used to). I have tried incognito, resetting cache, and downloading a vpn - all have failed. I’m sorry to hear of the issues that you’re having with your web safe and child safe settings at the moment. If you have had past problems on the site, you need to clean up the reputation of the site by following the steps in the post above. . We would like to show you a description here but the site won’t allow us. I have just noticed child safe is not working, have signed into my account but despite saving the settings it still remains switched off. . 50 per month. SpeedMethod 2: Flush DNS Cache. You’ll pay nothing for 3 months (with no payment details needed upfront), then just £3 a month (or £30 a year). If the AS Name is not Virgin Media then look at whether the DNS settings is manually set on the device or, if using the Hub in modem mode, on the router. on 06-04-2023 07:40. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Internet not working on Mac even though all other devices are ok in Security matters 3 weeks ago; Re: Child Safe Not Working in Security matters 3 weeks ago; Web safe not working in Switched. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. Networking and WiFi. If your Virgin Mobile is connected to your home broadband, you can browse protected. Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. Home Phone. Learn more Have I helped? Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. I have effectively worked around this in a similar way. I can’t access the page, when I click on Websafe in settings I get to a page which says “we are doing some work on our site we will be back soon”From the device on which Web Safe appears to not be working go to is the AS Name value reported? The following example reports this value as Virgin Media. However, adult sites are not blocked. I’ve seen previous posts suggesting going to the 1. VM will not dispatch any technicians while an area fault exists. Does the issue persist if you disable Web Safe? FYI: to turn Web Safe off use the primary account holder's authentication credential here My Virgin Media | Virgin Media and then:. Child Safe - Disabled ( if Enabled expect to bloc access to. I'm a Very Insightful Person , I'm here to share knowledge, I don't work for Virgin Media. A little later I tried to log in to my Virginmedia account using my new email address, but it didn't like the password that I had entered. 9. Thanks for coming back to us to get this issue with your Web Safe services looked into, I am sorry if this has been causing some frustration 😥 I have a link here which may help in getting your issue fixed 👉 Web Safe Help - Could you please take a look to see if a resolution is here? Child safe not working in Switched On Families a week ago; web safe not working in Switched On Families 2 weeks ago; Child Safe Not Working in Security matters 2 weeks ago; Child safe not working in Security matters 2 weeks ago; Child safe not working in Security matters 3 weeks ago QuickStart, set up and connections. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. 1 for Families |. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks. com 9. If VM block your own server, then maybe it's on a blocklist of known spam IPs, meaning your own VM IP is listed as bad. Register or sign. 1) I thought the results wouldnt show but they did. Once logged in, select ‘My apps’ tab’. Manage Your Account. Feel confident in letting your child learn and play online, with parental controls through Virgin Media’s Web Safe. Site was glitchy earlier this afternoon but now seems to be work. web safe not working in Switched On Families a week ago; Child Safe Not Working in Security matters a week ago; Top. 0. All the domains I tried work fine on Virgin Media. Reply. One of the more basic fixes is to restart all your hardware, including restarting both your PC and Virgin Media Hub by switching off the router and then waiting a few minutes to turn it back on. It's been on since the start. Chatter and natter. on 06-03-2023 16:05. It’ll automatically detect and remove viruses, malware, ransomware and spyware. Child safe not working in Security matters 2 weeks ago; Block websites by pattern in Switched On Families 3 weeks ago; A website is blocked in Switched On Families 3 weeks ago; Child Safe show is off but it's on and can't change it. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks. ExpressVPN. We would like to show you a description here but the site won’t allow us. Regrettably the Child Safe issue can only be resolve by Virgin Media but a temporary workaround is to use an alternative DNS that provides similar or better protections, for example: Home Internet Security | OpenDNS. Seems to be OK this morning. If it’s not a technical issue you need help with then we’re here to support you on. After that, it’s just £3 per month (or £30 a year). I have the same issues. From his point of view, I understand that he is correct in assuming that. A new secure password will be generated for you. Browse Virgin Media Virgin Media Community. If your Virgin Mobile is connected to your home broadband, you can browse protected. It is turned on but not blocking any websites. Why are so many people having the same problem for so long? It's just shoddy. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't. Hi . VM must have some AI that when want web safe off it thinks that was too easy I keep web safe on. Setting the Chrome browser to use a secure DNS may also bypass the Child Safe filter. 100). That is very good since the country is not a member of any signal intelligence alliances. Virgin Media and you have confirmed Child Safe is on. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereHi can anyone help my email account is not working I've tried using my email app on my phone I've tried using chrome Web page and my - 5139004. Switch on Child Safe. SpeedQuickStart, set up and connections. 8. I click on the run test on my system only to repeatedly receive the message "sorry we cannot test your system right now". Hi chg194 . Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Regards. Hello, I moved home so I got a new virgin media plan, I turned off the parental controls on web safe but still I can't access to some websites like reddit, the national lottery or even some sites with adult content, I have just double checked that they were off but it doesn't seem to change anything. Child Safe not working in Security matters Thursday; Child safe not working in Security matters Thursday; Child Safe Not Working in Security matters a week ago; Web safe not working when enabled in Security matters a week ago; Child Safe show is off but it's on and can't change it. VM web safe not working (unable to configure it or turn it on/off is a regular source of complaint on the forums) and it works via VM DNS. If it’s not a technical issue you need help with then we’re here to support you on. 168. Reply. never-displayed Additional options Related Device or Service. Please help, I’ve got young, curious kids spending more time than usual on their screens over half term. QuickStart, set up and connections. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Hey @DavidCalla,. Can we ask if your child safe is enabled in your Virgin Media account and that you’re not using a VPN. 100. Thank you for the help. When I attempt to change my websafe settings, the following message comes up. Please look out for. 0 for any website I want to block. - 5388473. It is showing as switched on, but nothing is being blocked. 1. Unlike some posts here, I want Child Safe to work. Virgin Media; My Virgin Media; Shop; Help;. 168. on 03-09-2022 19:15. And as you needed to choose whether to switch Web Safe. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media, Office VPN, online Games etc etc. I am sorry to hear you have been unable to make any changes to web safe. Options. We are aware of this issue and have our support team working on getting this resolved ASAP. Networking and WiFi. Child safe - not blocking unsuitable websites in Security matters Monday; Websafe not working in Switched On Families Monday; Child safe not working in Switched On Families Sunday; Child safe not blocking sites in Security matters Saturday; web safe not working in Switched On Families a week agoWeb Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Security matters. From a desktop or laptop device open a Command Shell in Window or otherwise a Terminal. There’s a network fault in your area. Virgin Phone Switchover. Thank you for your post. Security matters. Apologies you are having issues with saving changes to your account. 1 — the Internet’s. Stay safe online. The results of queries to the Virgin Media DNS server gave the following results. Options. Stream from Virgin Media. Up to 3 WiFi Pods if needed. If the changes are saved then until Virgin Media fix the issues with the new page continue to use the old page. There are no guarantees that my advice will work. I have just noticed child safe is not working, have signed into my account but despite saving the settings it still remains switched off. I have followed the thread and the AS Name I get is below AS Name AVAST Software s. Thanks for coming back to us to get this issue with your Web Safe services looked into, I am sorry if this has been causing some frustration 😥 I have a link here which may help in getting your issue fixed 👉 Web Safe Help - Could you please take a look to see if a resolution is here?Just to set expectations the issues with Child Safe have persisted for over 12 months. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. It looks like my websafe setting is switched to off. Thanks for taking the time to contact us via the Community. com 9. So you can kick back and enjoy yourself, knowing somebody’s got your. I deleted the forward and recreated it, and it started working again. Manage Your Account. 4. Subscribe to this message's RSS feed. Home Phone. Account - Cable. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. Internet not working on Mac even though all other devices are ok in Security matters 3 weeks ago; Re: Child Safe Not Working in Security matters 3 weeks ago; Web safe not working in Switched On Families 3 weeks ago Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Switched On Families. 1. com nslookup protonvpn. The service is headquartered in Bucharest, Romania, and is subject to its jurisdiction only. I tried to connect with configure router to use Virgin Media DNS at 194. So you can kick back and enjoy yourself, knowing somebody’s got your. Hi Travis, Since last Monday, the child/web safe has stopped again. 123 and 194. 1 You may want to start by seeing what your site report looks like using a tool like Blocked. Please do let us know if you have any further questions or concerns, we'll be here to support if you ever need. Child safe is not working. Staying safe online with Virgin Media Web Safe. Click the big on/off icon to connect. 1. Account - Mobile. 220. Options. Thanks for getting back in touch, the child safe is working the way it should, with some sites that are moderately new or have a feature that does not trigger standard child/web safe features then it would be the case of applying that website manually into the list to block, have you done this. I think I’m finally talking to someone at Virgin who know what they’re doing!Step 3 If the fraud originated from a text message, forward the text free of charge to 7726 and we will work to block the number from our network. Stay safe online. Open any browser and, in the address bar, type Virgin Media IP address — 192. All fine with these devices if I use mobile data so it’s defo something to do with the Wi-Fi. To fix this you’ll need to log in to your router and change a few settings. Stream from Virgin Media. Virgin Media states “Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. Set Virus Safe to On ( on is normally ok for VPNs. i have tried to solve this issue by calling up Virgin media but they are unable to understand how is this pos. Web safe settings not working. This was not happening just before my moving home was complete, so something must have been reset after that, a few days ago. branson@virginmedia. I have an issue with my additional Virgin web email account. timn48. SpeedCyberGhost VPN – Tools optimized to fix Virgin Media VPN issues. I've tried a router reboot but that has not fixed it. Claims from VM Mod team that Child Safe management is fixed, have proved to be quite false. If the AS Name does not contain Virgin Media then:. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. This was working for me until about August. A VPN could also be used to bypass the Child Safe adult content filters. Do not post the resulting output. It’s important you choose a passcode that’s different to the one you use to unlock your device. Regards. I just got a URL from the IT team for the VPN. Stay safe online. Subscribe to this message's RSS feed. not the VM Hub. I have plenty of ways of safeguarding stuff that comes in - the real frustration with virgins service is the complete radio silence when they implement updates which don’t work for about a week and you. Security matters. In order to look into this for you further, we'll send you a private message on here. OpenDNS provide instructions here :. Go to My Apps. com 194. org (returns an SSL error), and ProtonVPN. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. Account - Cable. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. The graph below depicts the number of Virgin Media reports received over the last 24 hours by time of day. . If you’ve. You may also benefit from performing a PIN hole reset on the Hub to see if this gets things working again. Reply. At the start of August, I said I was going to leave Virgin, because I was having issues with coverage and I could get more data on a plan somewhere else. Child Safe & Web Safe can easily be bypassed with a Public DNS, Web Proxy, Apple Relay or a VPN. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. I am able sign in to tv go app and webpage. 8. 1/help for specific device where Web Safe is not working. What’s more, it’s compatible with all. To help protect against online threats, all Virgin customers can get Virgin Media Internet Security for all the family’s smartphones, tablets, or computers. Learn more Have I. If it's your Virgin Media Web Safe, you can do this directly in your My Virgin Media Account, in My Apps and then Web Safe. Stream from Virgin Media. I don't work for Virgin Media, I'm a VM customer. Activate Web Safe In order to avoid future infections it is recommended that you turn on Virus Safe, which is available as part of our free Web Safe service which can be found within My Virgin Media. on 09-07-2023 22:56. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for example Setup. ct Mark as Helpful Answer. FWIW when using the Web Safe Settings link to the old site's page you must already be signed in otherwise it will show the new site's page — NB only works when using a desktop or laptop AFAIK 0 KudosVirgin Media social tariff. Options. At least 30Mbps download speeds in every room or £100 one-off credit. Web Safe protects against malware and phishing scams that try to infiltrate your devices and steal your. There is not much more you can do other than to wait for Virgin Media to identify what is causing Child Safe not to work for you any more given: Virgin Media and you have confirmed Child Safe is on you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. I keep getting the message seen in the attached picture. Select Parental Controls in Virgin Media Web Safe. Introducing 1. Web Safe does not block all unsafe or inappropriate online content & is intended only to assist parents with keeping their family safe online. What to do?Hi, I contacted VM twice. I am really suferring from inability to enable Web Child Safe in my Virgin media acoount. 8) and CloudFlare (1. SpeedI recently noticed that Web Safe erroneously reported changes as not saved but pressing Ctrl + Shift + R to refresh page showed they had been saved. Options. Once you leave your house you won’t be protected by Web Safe, although Virgin Mobile does include parental control options. @Client62, when Web Safe blocks access to a site it does so by redirecting the request. 1. yesterday | Posted in Security. 1 Kudo. 4. Was told that an engineer would come out, look at the sockets and do the switchover. SpeedQuickStart, set up and connections. Please help. Stay safe online. I have the Virgin media hub running in Modem mode and a 3rd party router attached that is serving the WiFi to my house. Hi, I've seen this problem mentioned so many times but nobody's 'fixes' work. It stops all kind of rubbish from popping up which we’re now stuck with. For this tool to work as intended, launch it, connect to a non-UK server, and enjoy IPTV as usual. We would like to show you a description here but the site won’t allow us. Here you’ll find all the help you need for Virgin Media related problems and issues. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. SpeedFrom the device on which Web Safe is not working: what AS Name value is reported when you visit are you able to visit site? BTW: is there are reason why you are access the old Web Safe page? -- I'm a Very Insightful Person, I'm here to share knowledge, I. I was offered a new contract, which gave me 10x the data, for the same price if I stayed. Virgin Media: Web Safe. If the problem persist post back here to have issue flagged to the forum team. QuickStart, set up and connections. Account - Cable. Virgin Media Business sees working with Zscaler as a way to enhance its SD-WAN, hybrid cloud and cloud security suite by offering a world-leading service that encompasses a SASE framework with. Browse Virgin Media Virgin Media Community. Child Safe show is off but it's on and can't change it. Networking and WiFi. VodafoneChild safe issues, Virgin Media customer service is appalling in Security matters yesterday; Child safe not activating in Switched On Families Saturday; Cannot Turn Off Websafe and Child Safe in Security matters Friday; Child Safe not working in Security matters Wednesday; Parental controls - can't block specific website in Switched On. Unfortunately not. SpeedChild Safe not working in Security matters 3 weeks ago; Child Safe Not Working in Security matters 4 weeks ago; Web safe not working when enabled in Security matters 4 weeks ago; Child safe locks auto- enabled can’t change? in Security matters 17-10-2023; I can't seem to change the settings for Websafe. Try both Mac and Windows. When I try to switch it on I get the message: Sorry the changes you made were not saved, please try again. Hi Shaz - unfortunately this issue has been going on for several weeks and there is no fix provided by Virgin - weeks of excuses but no-one has managed to change this as yet sadly. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. 9. To set Virgin Media’s parental controls, go to My Virgin Media and select Sign in in the top corner. The disaster is that i have called the customer services for. Learn more Have I. CyberGhost VPN is operated by Kape Technologies – the company behind PIA. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. Then, open your browser in Windows again to see if the connection is fixed. Not good enough. 9. Stay safe online. I've just signed up with Virgin Media and singing in to my account has been nothing but a. 'Frustrating' The firm operates several email services including @virginmedia. 1/help for specific device where Web Safe is not working. To fix Netflix is not working on Virgin on your website, you can flush the DNS or Domain Name System cache of the Wi-Fi network. This is both logging in via web browser and mail app on her. Then from the device on which you use the VPN try manually setting the DNS to Quad9 or something similar; Web Safe protection will no longer apply to this device. For fraudulent e-mails, forward to phishing@virginmedia. Child safe not working. Welcome to the community and thanks for taking the time to post your issue on the forums. To turn parental controls off on Android, you need to go to the Play Store. This has been the case for a few weeks and I have been unable to access websafe settings. Parental Controls and select the setting to “off” to disable parental controls. The web filters introduced by ISPs use network-level filtering of broadband connections to block access to adult and illegal content. Chatter and natter. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. What is Virgin Media Web Safe? Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Web Safe only works on devices connected to your Virgin Broadband at home. Tried to use the radio buttons on websafe. Having problems with Websafe again. Once you’re done, launch your browser and you’ll be able to access previously blocked sites. Although Virgin Media WiFi includes content protection, to make sure you’re protected when you’re on the go, we recommend you install F. not the VM Hub. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can. If you haven’t changed your password, the default one is placed on the bottom of the router. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Manage Your Account. What value is shown for AS Name when you visit If it is not Virgin Media then you need to look at why your network's / device's DNS is different. Hey @DavidCalla,. I've flagged this with VM before and nothing happened. 168. May 2022 we moved our name servers to CloudFlare and use CloudFlare to proxy our traffic. Account - Cable. . Scroll down and select the ‘Web Safe’ tile for parental settings and choose ‘overview’. Manage Your Account. Bought a new HP laptop, has windows 11. I am really suferring from inability to enable Web Child Safe in my Virgin media acoount. Virgin Media. It gives me a message that says: "The entered credential or authentication information does not work or are no longer accepted by provider. on 06-04-2023 07:40. Still not working. If you go to is the AS Name reported as Virgin Media?. 4. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. My Virgin Media App. Virgin Media takes online safety seriously. To confirm Web Safe is working try going to by default access to VPN sites should be blocked. 1. Virgin Media's DNS servers don't seem. So I did. Tuning in. Use the old Web Safe page (shown on left) until Virgin Media resolve ongoing issues with the their new page (shown on right). Networking and WiFi. uk and @virgin. Protect every device connected to your home WiFi – no matter which mobile provider you’re with – with Web Safe, which comes with. 168. Learn more Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say thanksChild safe/websafe in Switched On Families 13 hours ago; Child Safe not working 6 months in Security matters Thursday; Re: Web Safe incorrectly blocking our website in Security matters a week ago; Child Safe/Web Protection off but still blocking websites in Security matters 2 weeks ago; Child safe in Switched On Families 2 weeks agoIf the latter then when signed in to My Virgin Media go to Web Safe Settings (old UI) and try making the changes there-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 9. i keep getting the following message : “Sorry the changes you made were not saved, please try again” see the below screenshotIf you are absolutely sure the Virus Safe warning is a false positive then a temporary workaround would be to add it as an Allowed Website in Child Safe, as highlighted below:. Regards Paul. This means the Hub is in modem mode and won’t be sharing WiFi. We would like to show you a description here but the site won’t allow us. Open Advanced settings. Many thanks. Follow these steps: 1. Click: Web Safe. Tried every browser, device, incognito mode etc. Consider trying the following: refreshing Web Safe page by pressing Ctrl + Shift + R to bypass browser cache; in a browser's Incognito / Private window; an alternative browser; If issue persist post back here to have issue flagged to forum team. Here’s what the lights mean on Hub 3: White power light is on and WiFi light is flashing red. Email not working. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereMy Virgin Media, making managing your account easier with all your information in one place. To check go to from the device experiencing issues, and confirm AS Name result reports Virgin Media, as highlighted below: If AS Name is not reported as Virgin. 8. 1. One of the best things about Web Safe is that it is so easy to use! It’s either on and doing its best to protect you, or you can choose to turn it off. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media. For a single one, you may be able to get an exemption. Just to set expectations the issues with Child Safe have persisted for over 12 months.